Refund Policy

At The LuvGluv, LLC, we are dedicated to providing you with the finest leather gloves that honor the hands of women who have touched your life. We want every purchase to be a
testament to the love and care these women have given you. However, we understand that there may be occasions when you need to return a product. Our refund policy is designed to
make this process as simple and customer-friendly as possible

30-Day Satisfaction Guarantee

We believe that you should be absolutely satisfied with your LuvGluv leather gloves. If, for any reason, you are not content with your purchase, we offer a 30-day satisfaction guarantee. You have up to 30 days from the date of delivery to request a refund.

Eligibility for Refund:

The following requirements must be fulfilled in order to qualify for a return:
● The item needs to be unused and in its original condition.
● The item must be in its original packaging.
● You must initiate the refund request within 30 days from the date of delivery

How to Request a Refund:

To initiate the refund process, please follow these steps:
1. Reach out to our customer support: Our Customer Service department may be contacted via phone at +947 2338820 or by email at service@theluvgluv.com. Seven
days a week, our customer service staff is here to help.
2. Provide Order Details: When contacting us for a refund, please provide your order number and a brief explanation of the reason for your refund request. This information
will help us process your request efficiently.
3. Return the Product: If your refund request is approved, we will provide you with instructions on how to return the item. To ensure the product/item is delivered in right
condition, please package it securely to prevent damage during transit.

Refund Processing:

We will start processing your refund as soon as we receive the returned item and verify that it satisfies the requirements for a refund. The original payment mode used for the purchase will be refunded. The refund may take up to 5 business days to appear in your account, depending on how quickly your bank institution processes transactions

Additional Information:

● Shipping costs are non-refundable.
● Unless there was a mistake on our end, you will be responsible for paying the return delivery costs.
● Please note that custom charms and commissioned charm services may be non-refundable or subject to different refund terms. For specific details regarding these services, please contact us.
We strive to make your shopping experience at The LuvGluv, LLC enjoyable and hassle-free. If you have any queries about our return policy, please do not hesitate to connect with our
Customer Service team. Your satisfaction is our priority, and we are here to assist you in any way we can.
Thank you for choosing The LuvGluv, LLC for your women’s fashion apparel needs. Your love and appreciation for the women in your life are truly meaningful, and we are honored to be a part of the celebration.